Refund Policy

Last updated: June 20, 2026

We want you to be happy with MyStash. Because there's a free edition, you can try the app thoroughly before paying anything. If you buy MyStash Pro and it isn't right for you, here's how refunds work.

1. 14-day money-back guarantee

You may request a full refund of your one-time MyStash Pro purchase within 14 days of the purchase date, for any reason. We may decline refund requests that show evidence of abuse (for example, repeated buy-and-refund cycles).

2. How to request a refund

Email [email protected] from the address you used at checkout, and include your order or receipt reference. We'll confirm and process eligible refunds promptly.

3. How refunds are processed

MyStash Pro is sold through Paddle.com, our authorised reseller and Merchant of Record. Paddle handles billing, payments, taxes and customer-service inquiries for orders. Approved refunds are issued by Paddle back to your original payment method; the time it takes to appear depends on your bank or card issuer. The charge typically appears on your statement as PADDLE.NET* MYSTASH (or similar).

4. After a refund

Once a refund is issued, your Pro licence ends and the app reverts to the free edition. Your media library, files and local data are unaffected — they always remain on your own device.

5. Statutory rights

This policy is in addition to any rights you have under applicable consumer-protection law, which it does not limit.

6. Contact

Questions about a refund or your order? Email [email protected]. For billing or payment questions you can also contact Paddle, our Merchant of Record, at paddle.net.

Refund window and terms are set by MyStash Labs. Orders are sold through Paddle.com, our Merchant of Record, who issues approved refunds to your original payment method.